[Watch the video!]

During the last 2-3 years, I was admitted to the University of Malaya specialist centre for Deep Brain Stimulation (DBS). And with everything, including the documentation for my claims, Mr Derek helped me through, and I was very pleased with the services and managed to get my claims sorted within a few months.

How do you know Mr Derek?

I was planning to take on a Medical Card when I was staying in Shah Alam. I managed to contact Mr Derek and he made an appointment to come to my home and explain everything in detail.  I was very impressed with his clear explanations and the benefits of Prudential. He took me to a clinic for a medical checkup, and everything was okay. The service he provided to me was very impressive and I liked the way he explained it to me and handled the case successfully.

How did Mr Derek help you last year?

Last year, we had the Medical Card repricing, which I was not really clear about. So, Mr Derek made an appointment to come and visit us at my home. He explained the process, the procedure of the repricing, what I should do, and suggested ways to stop the increasing Medical Card prices. [As a result,] there were some methods that he explained and introduced that I was very keen on!